While artificial intelligence based on dialogue, which can imitate human communication, has already taken its place in chatbots and digital assistants, it will appear in many areas from entertainment to Human Resources, from professional decision-making processes to e-commerce in the near future.

If you're not sure what conversational AI is, there are two different ways to explain it. If any digital tool mimics human interaction verbally or in writing to assist you, it's an example of a conversational AI application.

Conversational AI and digital assistants will play an important role in HR interactions and a host of other areas in the near future, potentially easing the burden on HR professionals and delivering a superior customer-employee experience.